Service Delivery Director - Location Nationwide

M Group Water Division are seeking a highly driven, influential Service Delivery Director to lead our national Service Delivery Centre (SDC) team, around 500 people located across three UK hubs. This is a strategic, high‑impact role responsible for developing and delivering the long‑term service delivery strategy for our Water Division.

You will align operating models, people, processes, and technology with divisional growth plans while driving productivity, reducing cost‑to‑serve, and ensuring exceptional service performance across our operating platforms, including:

• Repairs & Maintenance (R&M)
• In‑Home Services
• Developer Services
• Metering
• Capital Delivery

You will be the senior authority for all aspects of SDC performance, culture, capability, governance and continuous improvement.